Patient Journey
Every patient goes through key stages — from first contact to follow-up care.
Acquisition Care Delivery Post-Care
Start
Scheduling
Visit
Review
Proposal
Results
Follow-up
Patient
Front Desk Calls, Confirmations,
Rescheduling
Clinical Staff Check-in, Data Collection,
Lab Orders
Doctor Data Review,
Decision
Coordinator Presentation,
Objections, Payment
Ops Delivery, Explanation,
Next Steps
Ops Reminders, Rebooking,
Reactivation
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